Welcome to the Refund and Return Policy page of Flores Marketing. We are committed to ensuring your complete satisfaction with our premium decorative wall products, including Dovelina wall panels, Afoxsos wallpaper, SILK PLASTER wallcoverings, and other related wall solutions. This comprehensive policy explains our procedures for processing refunds, managing returns, and handling exchanges to provide a smooth and transparent experience for our valued customers.

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1. Introduction

At Flores Marketing, we take pride in offering high-quality products designed to enhance your interior spaces. If for any reason you are not fully satisfied with your purchase, we want to make the return or refund process as straightforward as possible. Our goal is to ensure that your experience with us remains positive whether you are ordering wall panels, wallpapers, or wallcoverings.

Please review this policy carefully before making a purchase. If you have any questions or require assistance, our dedicated customer support team is available to help.

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2. Eligibility for Returns and Refunds

a. Conditions for Returns:

• Products must be unused, in original packaging, and in the same condition as received.
• Returns must be initiated within 30 days from the date of delivery.
• Custom or personalized orders, including specific wallcoverings or design panels, may not be eligible for returns unless they arrive damaged or defective.

b. Damaged or Defective Products:

• If your order arrives damaged, defective, or incorrectly shipped, please notify us within 48 hours of receipt.
• We will arrange for the replacement or refund of such items promptly.

c. Non-Returnable Items:

• Items that have been installed or altered cannot be returned.
• Sample products or promotional items are not eligible for return unless defective.

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3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support:

   • Email: support@floresmarketing.site
   • Phone: +1 (385) 343 2660

2. Provide Necessary Details:

   • Order number
   • Description of the issue (damaged, defective, wrong item, etc.)
   • Photos of the product (if applicable)

3. Receive Return Authorization:

   • Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

4. Package the Item:

   • Ensure the product is securely packed in its original packaging or equivalent.
   • Include all accessories, manuals, and documentation.

5. Ship the Return:

   • Use a tracked shipping method to send the product to the address provided by our support team.
   • Customers are responsible for return shipping costs unless the return is due to our error or product defect.

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4. Refund Policy

a. Processing Refunds:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request within 7 business days.
• Approved refunds will be processed using the original payment method.
• Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

b. Partial Refunds:

• In cases where products are returned used, damaged, or missing parts, a partial refund may be issued at our discretion.

c. Shipping Costs:

• Original shipping charges are non-refundable unless the return is due to our error or defective products.
• Customers are responsible for return shipping costs.

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5. Exchanges

If you wish to exchange a product for a different size, color, or style, please contact us within 30 days of receipt.

• You will need to follow the return process outlined above.
• Once the original item is received and inspected, we will ship the replacement item at no additional cost if the exchange is due to our error or defect.

6. Damaged or Defective Items

We take every precaution to package our products securely, especially fragile items like Dovelina wall panels and wallpaper rolls. If your order arrives damaged or defective:

• Report the issue within 48 hours of receipt with detailed photos.
• We will arrange for a replacement, repair, or full refund at no extra cost to you.
• Please retain all packaging and damaged items until the issue is resolved.

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7. Refunds for International Orders

International customers are eligible for refunds and returns under the same conditions. Please note:

• Additional customs duties, taxes, or import fees are the responsibility of the customer and are non-refundable.
• International shipping costs for returns are borne by the customer unless the product is defective or damaged.

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8. Final Notes on Returns and Refunds

• We reserve the right to refuse returns or refunds that do not meet the above criteria.
• Refunds are processed as per the original payment method.
• We are committed to resolving any issues promptly and ensuring your satisfaction.

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9. Contact Us for Refund and Return Inquiries

If you need to request a return, report an issue, or seek clarification on our refund policies, please contact us directly:

Email: support@floresmarketing.site
Phone: +1 (385) 343 2660
Address: 1255 N MAIN ST, BOUNTIFUL, UT 84010, United States

Our customer service team is available during business hours to assist with your request and guide you through the process.

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10. Final Appreciation

Thank you for choosing Flores Marketing for your interior decorating needs. We appreciate your trust and strive to provide products that meet your expectations. Should you need to initiate a return or refund, rest assured that we will handle your request efficiently and fairly, always aiming for your complete satisfaction.