Welcome to the Warranties and Guarantee Policy page of Flores Marketing. We are committed to providing our customers with high-quality decorative wall products, including Dovelina wall panels, Afoxsos wallpaper, SILK PLASTER wallcoverings, and other premium wall solutions. This page outlines the warranty coverage, procedures, and important information to help you understand your rights and how to address any product issues that may arise during the warranty period.

1. Introduction

At Flores Marketing, we understand that purchasing decorative wall products is an investment in your home or commercial space. While we source products from reputable manufacturers known for their quality and durability, we also recognize that manufacturing defects or material failures can occur. Therefore, we have established this comprehensive warranty policy to provide clarity and assurance to our valued customers.

Please note that all warranties are provided directly by the original manufacturers of our products, and Flores Marketing acts solely as a facilitator in the warranty process. Our role is to assist you in filing warranty claims and ensuring prompt resolution.

2. Scope of Warranty Coverage

Our warranty policy applies to the following products:

• Dovelina Wall Panels: Decorative panels made from high-quality materials designed for aesthetic appeal and long-lasting durability.
• Afoxsos Wallpaper: Premium wallpapers featuring various designs suitable for residential and commercial interiors.
• SILK PLASTER Wallcoverings: Eco-friendly, textured wallcoverings known for their ease of installation and durability.
• Other Decorative Wall Solutions: Including specialized wallcoverings, panels, and accessory products.

The warranties cover manufacturing defects, material failures, and workmanship issues under normal use and installation conditions.

3. Duration of Warranty Periods

Warranty periods vary depending on the product and manufacturer but generally follow these guidelines:

• Dovelina Wall Panels: 2 years from the date of purchase.
• Afoxsos Wallpaper: 2 years from the date of purchase.
• SILK PLASTER Wallcoverings: 2 years from the date of purchase.
• Other Products: Warranty durations will be specified at the point of sale or in the product documentation.

Warranty periods commence from the date of purchase, as evidenced by the purchase receipt or invoice.

4. What Is Covered Under the Warranty?

The warranty typically covers:

• Defects in material or craftsmanship that affect the appearance or functionality of the product.
• Peeling, cracking, discoloration, or delamination caused by manufacturing faults.
• Adhesive failures (for wallpaper and wallcoverings) not resulting from improper installation or environmental factors.
• Structural integrity issues in decorative panels arising from manufacturing defects.

These issues must be reported within the warranty period and under normal use conditions.

5. What Is Not Covered?

Please note that the warranty does not cover:

• Damage caused by improper installation, storage, or handling.
• Damage resulting from accidents, misuse, neglect, or external influences such as water infiltration, fire, or natural disasters.
• Normal wear and tear, aging, or fading due to exposure to sunlight.
• Alterations, repairs, or modifications made by unauthorized personnel.
• Damage caused by environmental factors like high humidity, extreme temperatures, or chemical exposure.
• Damage resulting from improper cleaning methods or use of incompatible cleaning agents.

6. How to File a Warranty Claim

If you believe your product qualifies for warranty service, please follow these steps:

a. Gather Documentation:
Collect your proof of purchase (invoice or receipt), detailed photographs of the defect, and any relevant installation or usage documentation.

b. Contact Our Support Team:
Reach out to us via email or phone to initiate your claim.

• Email: support@floresmarketing.site
• Phone: +1 (385) 343 2660

c. Provide Details:
Explain the nature of the defect, when it was noticed, and include clear photographs illustrating the issue.

d. Review and Assessment:
Our support team will review your claim and may request additional information or inspection. We will coordinate with the original manufacturer for evaluation.

e. Resolution:
If your claim is approved, the manufacturer may offer options such as repair, replacement, or refund, depending on the warranty policy and the nature of the defect.

7. Resolution and Remedies

Depending on the assessment, the manufacturer may:

• Replace defective parts or entire panels/wallcoverings.
• Repair the affected area.
• Provide a refund or credit if replacement is not feasible.

Please note that warranty services are subject to availability of the product and the specific terms of the manufacturer’s warranty.

8. Limitations and Disclaimers

While we aim to facilitate smooth warranty claims, Flores Marketing and its partners are not responsible for:

• Delays caused by manufacturer evaluations, logistics, or third-party repair services.
• Costs related to removal, reinstallation, or transportation.
• Damage caused by improper installation, misuse, or environmental factors outside the warranty coverage.
• Any consequential damages, loss of use, or incidental damages resulting from product defects.

All warranty claims are subject to the terms and conditions set forth by the original manufacturer.

9. Customer Responsibilities

To ensure your warranty is honored, you agree to:

• Install and use products strictly according to manufacturer instructions.
• Maintain proof of purchase for warranty validation.
• Report issues promptly within the warranty period.
• Not attempt to repair or modify products without authorization.

10. Contact Information

For warranty inquiries, claims, or support, please contact our dedicated team:

Email: support@floresmarketing.site
Phone: +1 (385) 343 2660
Address: 1255 N MAIN ST, BOUNTIFUL, UT 84010, United States

Our customer service team is available during business hours to assist you with warranty-related questions and to guide you through the claims process.

11. Final Notes

At Flores Marketing, we stand behind the quality of the products we offer. Our goal is to ensure your satisfaction and confidence in your decorative wall solutions. Please retain all purchase receipts and document any product issues thoroughly to facilitate a smooth warranty process.